return policy
Last Updated: July 6, 2026
Each Balin Designs product category has its own return terms, as outlined below.
Products that are not included in a listed category are subject to the General Return Policy.
All returns require prior authorization. To request a return, please contact Info@BalinDesigns.com with your order number and reason for return. Unauthorized returns may be refused.
Return Policy by Product Category
Cabinet Hardware
Cabinet hardware may be returned within 14 days of delivery .
Cabinet hardware includes, but is not limited to:
• Knobs
• Pulls
• T-pulls
• Edge pulls
• Cup pulls
• Backplates
• Related cabinet hardware and accessories
To qualify for return:
• Items must be unused and uninstalled
• Items must remain in their original packaging
• All screws, hardware, and components must be included
• Items must show no scratches, marks, mounting wear, or signs of use
Installed, test-mounted, altered, scratched, or used items will not be accepted.
Approved cabinet hardware returns are subject to a 10% administrative and restocking fee . This fee covers inspection, polishing, repackaging, and inventory processing.
Original shipping charges are non-refundable.
Appliance pulls are excluded from this policy and are final sale.
Appliance Pulls
Appliance pulls are final sale and are not eligible for return, refund, or exchange.
Customers are responsible for verifying all dimensions, center-to-center measurements, finishes, quantities, and specifications before placing an order.
This final-sale restriction does not apply when an appliance pull is damaged, defective, or incorrect at the time of delivery and the issue is reported within 5 days of delivery.
Brass Door Handles and Crystal Door Knobs
Brass door handles and crystal door knobs may be returned within 14 days of delivery.
To qualify for return:
• Items must be unused and uninstalled
• Items must be in their original packaging
• All screws, latches, strike plates, privacy pins, spindles, rosettes, plates, and other components must be included, where applicable
• Items must show no scratches, marks, mounting wear, or signs of installation or use
Installed, test-mounted, assembled, altered, scratched, or used items will not be accepted.
Approved returns are subject to a 10% administrative and restocking fee.
Original shipping charges are non-refundable.
Shelf Brackets
Shelf brackets may be returned within 14 days of delivery .
Shelf brackets include, but are not limited to:
• Decorative shelf brackets
• Heavy-duty shelf brackets
• Floating shelf brackets
• Countertop shelf brackets
• Hanging shelf brackets
• Folding shelf brackets
• Similar bracket products
To qualify for return:
• Brackets must be unused and uninstalled
• Brackets must be in their original packaging
• All screws, anchors, rods, plates, and components must be included, where applicable
• Brackets must show no scratches, mounting marks, screw marks, drilled holes, alterations, or signs of installation or use
Installed, test-mounted, drilled, modified, scratched, altered, or used brackets will not be accepted.
Original shipping charges are non-refundable.
Wall Hooks
Wall hooks may be returned within 14 days of delivery .
To qualify for return:
• Hooks must be unused and uninstalled
• Hooks must be in their original packaging
• All screws, anchors, mounting plates, and components must be included, where applicable
• Hooks must show no scratches, mounting marks, screw marks, alterations, or signs of use
Installed, test-mounted, scratched, altered, or used hooks will not be accepted.
Approved returns are subject to a 10% administrative and restocking fee.
Original shipping charges are non-refundable.
Brass Door Hinges
Brass door hinges may be returned within 14 days of delivery.
To qualify for return:
• Hinges must be unused and uninstalled
• Hinges must be in their original packaging
• All screws, pins, plates, covers, and components must be included, where applicable
• Hinges must show no screw marks, scratches, mounting marks, bending, alterations, or signs of use
Installed, test-mounted, scratched, bent, altered, or used hinges will not be accepted.
Approved returns are subject to a 10% administrative and restocking fee.
Original shipping charges are non-refundable.
Brass Door Stops
Brass door stops may be returned within 14 days of delivery.
To qualify for return:
• Door stops must be unused and uninstalled
• Door stops must be in their original packaging
• All screws, anchors, mounting plates, rubber components, and other parts must be included, where applicable
• Door stops must show no scratches, mounting marks, impact damage, alterations, or signs of use
Installed, test-mounted, scratched, altered, or used door stops will not be accepted.
Approved returns are subject to a 10% administrative and restocking fee.
Original shipping charges are non-refundable.
Brass Furniture Legs
Brass furniture legs may be returned within 14 days of delivery.
To qualify for return:
• Furniture legs must be unused and uninstalled
• Furniture legs must be in their original packaging
• All screws, mounting plates, pads, and components must be included, where applicable
• Furniture legs must show no scratches, mounting marks, weight-bearing marks, alterations, or signs of use
Installed, test-mounted, scratched, altered, or used furniture legs will not be accepted.
Approved returns are subject to a 10% administrative and restocking fee.
Original shipping charges are non-refundable.
Electrical Switches, Dimmers, and Outlets
Electrical switches, dimmers, outlets, and related electrical products may be returned within 14 days of delivery , provided they have not been installed, wired, energized, tested, or altered.
This category includes, but is not limited to:
• Toggle switches
• Dimmer switches
• Single-pole switches
• Three-way switches
• Standard outlets
• GFI/GFCI outlets
• USB outlets
• USB-C outlets
• Electrical wall plates
• Related electrical components
To qualify for return:
• Products must be unused, unwired, uninstalled, and unenergized
• Products must be in their original packaging
• All screws, plates, components, instructions, and accessories must be included
• Products must show no wire-insertion marks, terminal-screw marks, electrical damage, mounting marks, scratches, alterations, or signs of installation or testing
Products that have been wired, installed, energized, tested, altered, or used are not eligible for return.
Compatibility issues involving bulbs, fixtures, LED drivers, transformers, wiring configurations, electrical boxes, or existing electrical systems do not make an installed or used product eligible for return.
Approved returns are subject to a 10% administrative and restocking fee.
Original shipping charges are non-refundable.
Balin Designs does not reimburse electrician fees, installation costs, removal costs, reinstallation costs, troubleshooting costs, wall-repair costs, or related labor expenses.
Wood Shelves
Wood shelves are made to order and are final sale.
Wood shelves are not eligible for cancellation, return, refund, or exchange once production has begun.
Because wood is a natural material, variations in grain, color, tone, texture, knots, mineral streaks, and finish appearance are not considered defects.
Any damage, defect, incorrect item, or issue present at the time of delivery must be reported within 5 days of delivery , together with photos of the product and packaging.
General Return Policy for Other Products
Any Balin Designs product that does not fall into one of the categories listed above may be returned within 14 days of delivery , unless the product is marked final sale or a different return policy is stated on the product page.
To qualify for return:
• The product must be unused and uninstalled
• The product must be in its original packaging
• All hardware, accessories, instructions, and components must be included
• The product must be complete and in resellable condition
• The product must show no scratches, mounting marks, alterations, damage, or signs of use
Installed, test-mounted, assembled, altered, scratched, damaged, or used products will not be accepted.
Approved returns are subject to a 10% administrative and restocking fee.
Original shipping charges are non-refundable.
Final-Sale Items
The following items are final sale and are not eligible for return, refund, or exchange unless damaged, defective, or incorrect at the time of delivery:
• Appliance pulls
• Wood shelves
• Custom products
• Custom-sized products
• Custom-finished products
• Made-to-order products identified as final sale
• Special-order products
• Products marked final sale on the product page
Customers are responsible for reviewing the applicable product page before purchasing.
Product Inspection and Return Condition
Customers are responsible for inspecting all items before installation, test-mounting, wiring, assembly, or use.
Installation, test-mounting, wiring, assembly, or use of an item constitutes acceptance of the product’s condition.
Items that show signs of installation, test-mounting, wiring, wear, alteration, damage, scratches, or use will not be accepted.
Approval of a return request does not guarantee a refund. All returned items are subject to inspection after they are received.
Finish and Color Variation
Product photos are intended to represent each finish as accurately as reasonably possible.
Actual color, tone, sheen, texture, grain, and appearance may vary slightly due to:
• Lighting conditions
• Screen and monitor settings
• Natural material variation
• Production batches
• Hand-finishing
• Photography differences
Minor finish, grain, tone, texture, or color variation is not considered a defect.
Missing, Damaged, Defective, or Incorrect Items
Missing, damaged, defective, or incorrect items or components must be reported within 5 days of delivery.
Claims must include:
• Order number
• Photos of the product
• Photos of the packaging
• A description of the issue
• Any additional information requested by Balin Designs
Customers must retain the product, components, and original packaging while the claim is being reviewed.
Claims submitted after the 5-day reporting period may not be eligible for replacement, refund, or review.
Balin Designs may require the affected product to be returned before issuing a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an approved Balin Designs error.
Original shipping charges are non-refundable.
If Balin Designs provides a discounted or prepaid return label, the cost of the label will be deducted from the refund unless the return is due to an approved Balin Designs error.
Providing a return label does not guarantee approval of a refund. All returned items are subject to inspection.
Customers are responsible for securely packaging returned items and using a trackable shipping method.
Items damaged during return transit because of insufficient packaging may be denied a refund or may qualify only for a partial refund.
Refund Processing
Approved returns will be refunded to the original method of payment after the returned items have been received, inspected, and approved.
Refunds are typically processed within 5–7 business days after inspection and approval.
Financial institutions and payment processors may require additional time to post the refund.
The refund may be reduced by:
• Original shipping charges
• Return shipping or return-label costs
• The applicable 10% administrative and restocking fee
• Missing-component charges
• Deductions for damage or diminished condition
Exchanges
Balin Designs does not offer direct exchanges.
Customers may place a new order after their return request has been approved. The new order is separate from the return and refund of the original order.
Order Cancellations
Orders may be canceled within 4 hours of placement , unless the order has already entered processing, production, fulfillment, or shipment.
Once processing, production, fulfillment, or shipment has begun, the order cannot be canceled.
Custom, made-to-order, special-order, and wood-shelf orders cannot be canceled after production has begun.
Submitting a cancellation request does not guarantee that the order can be canceled.
Refused Deliveries and Return to Sender
Orders that are refused, undeliverable, unclaimed, or returned to sender may be refunded only after they are received and inspected by Balin Designs.
Any approved refund may be reduced by:
• Original shipping charges
• Return shipping costs
• Carrier fees
• Address-correction fees
• Customs or international fees
• Applicable administrative and restocking fees
Refusing delivery does not cancel an order or automatically entitle the customer to a full refund.
Contact
For warranty claims, return requests, or delivery-related issues, please contact:
Balin Designs LLC
Info@BalinDesigns.com